Troubleshooting AlmondSIM eSIM Connection Issues

1. Why does an eSIM sometimes fail to connect?

Common reasons include:

（1）Your device does not support eSIM or has outdated software

（2）SIM lock is still active on your phone

（3）Data roaming is turned off

（4）Incorrect APN (Access Point Name) settings

（5）Airplane mode is still on

（6）Wrong carrier selection

Even with AlmondSIM, you may see "No Service" or fail to connect due to these issues.

2. Quick Troubleshooting Checklist (10 Steps)

（1）Confirm your device supports eSIM (iPhone XS or later, Google Pixel, Samsung Galaxy, etc.).

（2）Make sure your phone is SIM-unlocked.

（3）Update your device to the latest iOS or Android version.

（4）Turn on Data Roaming.

（5）Disable Airplane Mode.

（6）Restart your phone.

（7）Manually select a local carrier.

（8）Check and re-enter APN settings.

（9）Switch between 4G and 5G.

（10）Contact AlmondSIM’s 24/7 customer support with your order number, device model, and screenshots.

▶ whatapp：w18895117

▶ e-mail：support@almondsim.com

▶ LINE：@014hhnww

3. iPhone vs. Android Setup Checklist

⚫ iPhone: Settings → Mobile Data → Add eSIM → Scan QR Code → Enable Data Roaming.

⚫ Android: Settings → Network & Internet → Mobile Network → Add eSIM → Verify APN.

4. Tips for Using AlmondSIM Smoothly

（1）Set up and activate before departure

（2）Double-check your travel country and plan coverage

（3）Keep screenshots ready for support

（4）Choose larger data plans if you use video streaming or maps often

5. Frequently Asked Questions

Q: Can I use tethering/hotspot?

A: Yes, most AlmondSIM plans support tethering.

Q: What if I see “eSIM cannot be activated”?

A: Make sure you’re connected to Wi-Fi, then rescan the QR code or enter the activation code manually.

Q: What if I land abroad and still see “No Service”?

A: Ensure Airplane Mode is off and try selecting a local carrier manually.

6. Conclusion

Most connection problems with AlmondSIM eSIM are caused by basic setup issues. Following the step-by-step troubleshooting guide usually solves them quickly. Preparing in advance ensures you can stay connected smoothly during your international trip.